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Seasonal Team Member – Lights of Lowther – Route & Car Park Marshals

Lowther Castle Ltd

Short-Term Contract Roles: Lights of Lowther Christmas Event

Lowther Castle & Gardens

Role Overview

Lowther Castle & Gardens is recruiting friendly, reliable and enthusiastic short-term contract staff to support Lights of Lowther, our festive Christmas light trail through the castle ruin & gardens. These roles will help deliver a safe, welcoming and memorable evening experience for visitors of all ages.

Contract Details

  • Contract type: Short-term seasonal contract
  • Event: Lights of Lowther evening event
  • Location: Lowther Castle & Gardens, Lowther, Penrith
  • Working pattern: Mostly evening shifts, including Fridays, Saturdays, Sundays and additional dates in the run-up to Christmas and between Christmas and New Year
  • Hours: Up to 18 hours per week
  • Example of shift: 3.30pm – 9.30pm
  • Start date: 10th November
  • End date: 30th December 2026

Key Responsibilities

  • Welcome visitors warmly and provide clear, helpful information on arrival and throughout the trail.
  • Assist in the car park, helping to direct cars to the correct car parking areas.
  • Support ticket scanning, queue management and timed entry flow where required.
  • Assist visitors with directions around the castle, gardens, facilities, food and drink areas, and exit routes.
  • Help monitor the light trail and visitor areas to support a safe and enjoyable experience.
  • Report hazards, incidents, maintenance issues or visitor concerns promptly to the duty manager or supervisor.
  • Support crowd movement and encourage visitors to follow event guidance, especially in darker or busier areas.
  • Provide practical assistance during adverse weather, busy periods or operational changes.
  • Work cooperatively with colleagues across visitor welcome, catering, retail, parking, security and event operations.
  • Help maintain a clean, tidy and professional event environment.
  • Carry out any other reasonable duties needed to support successful delivery of the event.

About You

  • Friendly, approachable and confident speaking with members of the public.
  • Reliable, punctual and able to work agreed shifts, including evenings and weekends.
  • Calm and practical under pressure, with a positive attitude during busy periods.
  • Able to follow instructions, procedures and health and safety guidance.
  • Comfortable working outdoors in winter conditions and after dark.
  • A good team player who is willing to help wherever needed.
  • Previous experience in visitor attractions, events, hospitality, stewarding or customer service is helpful but not essential.

Essential Requirements

  • Availability to work evening shifts during the event period.
  • Ability to stand and walk for extended periods during shifts.
  • Ability to work outdoors in Winter weather conditions when required.
  • A commitment to excellent customer service and visitor safety.
  • Right to work in the UK.

What We Offer

  • The opportunity to be part of a major festive event in a unique historic setting.
  • A friendly and supportive team environment.
  • An attractive hourly rate of pay – £18 per hour after 5pm. £12.71 before 5pm.
  • Free drinks while on shift.
  • 50% off all food.
  • Uniform & waterproofs.
  • Varied evening work during the Christmas season.
  • 20% off in the Lowther shop.
  • Free parking.

How to Apply

To apply, please e-mail your CV and a brief covering note outlining your availability and relevant experience. Please include any dates you are unable to work during the event period.

E-mail to info@lowthercastle.org